Duties & Taxes
Orders placed on Rigorer.online and shipped within Cambodia may be subject to import duties, taxes, and customs fees as determined by local authorities. These charges are not included in your order total.
Will I be charged duties and taxes?
International shipments to Cambodia may be assessed:
- Customs import duties (rates vary by product)
- Value Added Tax (VAT) at 10%
- Other applicable customs or clearance fees
These charges are based on the type of product, declared value, and local customs regulations.
Who pays the duties and taxes?
All duties, taxes, and customs fees are the responsibility of the recipient and must be paid before your order can be delivered.
Rigorer.online does not collect import duties or taxes at checkout and cannot estimate these charges in advance.
Products affected
Duties and taxes may apply to all Rigorer products, including:
- Basketball shoes
- Performance apparel (jerseys, shorts, hoodies)
- Basketballs and training equipment
- Accessories and merchandise
Need more information?
For official customs guidance, please visit the
General Department of Customs and Excise of Cambodia (GDCE):
https://customs.gov.kh/en
Shipping Information
Rigorer.online ships orders locally within Cambodia using reliable local courier services to ensure fast, secure, and door‑to‑door delivery.
Shipping Coverage
- Delivery available within Phnom Penh and across provincial areas in Cambodia
- All shipments are handled through domestic delivery networks
- International shipping is not available at this time
Order Processing Time
Orders are processed within 1–3 business days after payment confirmation.
Processing times may be extended during promotions, peak seasons, or public holidays.
Delivery Timeframes
Estimated delivery times after dispatch:
- Phnom Penh: 1–3 business days
- Provincial areas: 2–5 business days
Delivery timelines are estimates and may vary depending on destination, weather conditions, traffic, or courier operations.
Delivery Method
- Door‑to‑door delivery to the address provided at checkout
- Deliveries are made during standard courier operating hours
- Couriers may contact the recipient directly to complete delivery
Shipping Fees
Shipping fees:
- Are calculated at checkout
- Vary based on delivery location, parcel size, and weight
All shipping charges will be clearly displayed before order confirmation.
Order Tracking
Tracking information may be provided once your order is dispatched, allowing you to monitor your delivery status where available.
Incorrect or Incomplete Address
Please ensure your shipping address and contact details are accurate at checkout. Rigorer.online is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete information.
Additional delivery attempts or return handling may incur extra charges.
Delivery Delays
While we work closely with our delivery partners, delays may occasionally occur due to factors beyond our control, such as weather conditions, traffic, or public holidays.
Receiving Your Order
Please inspect your package upon delivery. If your order arrives damaged, incomplete, or incorrect, contact Rigorer Customer Support within 48 hours of receipt for assistance.
Same‑Day Delivery
Rigorer.online offers same‑day delivery for eligible local orders within Cambodia.
Orders placed between 12:00 AM and 8:00 AM on the same day are most likely to be delivered on that day, subject to availability and operational conditions.
How same‑day delivery works
- Orders placed early in the morning (12:00 AM – 8:00 AM) are prioritized for same‑day dispatch
- Once confirmed and prepared, orders are handed over to local express couriers for door‑to‑door delivery
- Delivery is typically completed by the end of the business day
Important notes
- Same‑day delivery availability depends on delivery location, courier capacity, and order volume
- Orders placed after 8:00 AM may still be delivered on the same day but are not guaranteed and may be scheduled for the next business day
- Same‑day delivery is available on business days only and may not be offered on public holidays
- Couriers may contact the recipient to complete delivery
Rigorer.online strives to deliver same‑day orders as quickly as possible; however, delivery times are estimates and may vary due to traffic, weather, or operational factors.
Order Tracking
Once your purchase is completed on Rigorer.online, your order will be prepared for dispatch and handed over to our local delivery partner.
How to track your order
- A tracking number will be provided after your order has been successfully processed and shipped
- The tracking number will be sent via order confirmation or shipping notification
- You can track your delivery using the HLH Express mobile app
When will tracking be available?
Tracking information is typically available after the order has been dispatched. Please allow some time for the tracking status to update in the courier system.
Important notes
- Tracking updates are managed by the courier and may not appear immediately
- Delivery status may change as the package moves through the local delivery network
- Couriers may contact you directly to complete delivery
If you have not received your tracking number or need assistance with tracking your order, please contact Rigorer Customer Support.
Changed your mind? We can allow you to cancel an item before we prepare your order.
Order Cancellations
We understand that plans can change. Please review the information below regarding order cancellations on Rigorer.online.
When can I cancel my order?
Orders may be cancelled only before they are processed or handed over to the courier.
Once an order has been prepared, packed, or dispatched for delivery, it can no longer be cancelled.
How to request a cancellation
To request a cancellation:
- Contact Rigorer Customer Support as soon as possible after placing your order
- Provide your order number for faster assistance
Cancellation requests are processed on a best‑effort basis and are subject to order status at the time of the request.
Same‑Day Delivery Orders
Orders placed for same‑day delivery are prioritized for immediate processing.
For this reason:
- Same‑day delivery orders cannot be cancelled once confirmed
- If the order has entered courier processing, cancellation is no longer possible
What if my order cannot be cancelled?
If your order has already been shipped or is out for delivery:
- The order cannot be cancelled
- You may refer to our Returns & Exchanges policy once the item has been delivered (if applicable)
Refunds for cancelled orders
- If your cancellation request is approved, a refund will be issued to the original payment method
- Refund processing times may vary depending on your payment provider
Important notes
- Rigorer.online reserves the right to refuse cancellation requests once an order is in processing
- Orders refused at delivery are not considered cancelled orders
Custom Team Uniforms
Rigorer.online offers custom basketball uniforms designed for teams, schools, clubs, and organizations. Our custom uniforms combine performance materials, professional fit, and team personalization inspired by Rigorer’s global standards.
What can be customized
Custom uniform options may include:
- Basketball jerseys
- Basketball shorts
- Full uniform sets
- Team colors and designs
- Player names and numbers
- Team names and logos
Customization options and availability may vary depending on design requirements and order quantity.
How to place a custom order
To request custom uniforms:
- Submit your customization details through the designated custom order process
- Provide complete and accurate design information, including sizes, quantities, and artwork
Once your design is confirmed, production will begin based on the approved specifications.
Order confirmation
Custom uniform orders:
- Are made to order
- Enter production only after design approval and order confirmation
Please review all design details carefully before final approval.
Production & delivery timelines
Because custom uniforms are made to order:
- Production times may be longer than standard products
- Estimated timelines will be communicated during the order process
Delivery dates are estimates and may vary depending on customization complexity and order volume.
Cancellations & changes
- Custom uniform orders cannot be cancelled or modified once production has started
- Changes are not guaranteed once design approval is confirmed
Returns & refunds
Due to the personalized nature of custom uniforms:
- Custom orders are final sale
- Returns, exchanges, or refunds are not accepted unless the item is defective or incorrect based on the approved design
Any issues must be reported within 48 hours of delivery.
Important notes
- Colors may vary slightly due to fabric and printing processes
- Final products are made based on the approved design proof
- Rigorer.online is not responsible for errors resulting from customer‑approved designs
Duties & Taxes
Orders placed on Rigorer.online and shipped within Cambodia may be subject to import duties, taxes, and customs fees as determined by local authorities. These charges are not included in your order total.
Will I be charged duties and taxes?
International shipments to Cambodia may be assessed:
- Customs import duties (rates vary by product)
- Value Added Tax (VAT) at 10%
- Other applicable customs or clearance fees
These charges are based on the type of product, declared value, and local customs regulations.
Who pays the duties and taxes?
All duties, taxes, and customs fees are the responsibility of the recipient and must be paid before your order can be delivered.
Rigorer.online does not collect import duties or taxes at checkout and cannot estimate these charges in advance.
Products affected
Duties and taxes may apply to all Rigorer products, including:
- Basketball shoes
- Performance apparel (jerseys, shorts, hoodies)
- Basketballs and training equipment
- Accessories and merchandise
Need more information?
For official customs guidance, please visit the
General Department of Customs and Excise of Cambodia (GDCE):
https://customs.gov.kh/en
Shipping Information
Rigorer.online ships orders locally within Cambodia using reliable local courier services to ensure fast, secure, and door‑to‑door delivery.
Shipping Coverage
- Delivery available within Phnom Penh and across provincial areas in Cambodia
- All shipments are handled through domestic delivery networks
- International shipping is not available at this time
Order Processing Time
Orders are processed within 1–3 business days after payment confirmation.
Processing times may be extended during promotions, peak seasons, or public holidays.
Delivery Timeframes
Estimated delivery times after dispatch:
- Phnom Penh: 1–3 business days
- Provincial areas: 2–5 business days
Delivery timelines are estimates and may vary depending on destination, weather conditions, traffic, or courier operations.
Delivery Method
- Door‑to‑door delivery to the address provided at checkout
- Deliveries are made during standard courier operating hours
- Couriers may contact the recipient directly to complete delivery
Shipping Fees
Shipping fees:
- Are calculated at checkout
- Vary based on delivery location, parcel size, and weight
All shipping charges will be clearly displayed before order confirmation.
Order Tracking
Tracking information may be provided once your order is dispatched, allowing you to monitor your delivery status where available.
Incorrect or Incomplete Address
Please ensure your shipping address and contact details are accurate at checkout. Rigorer.online is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete information.
Additional delivery attempts or return handling may incur extra charges.
Delivery Delays
While we work closely with our delivery partners, delays may occasionally occur due to factors beyond our control, such as weather conditions, traffic, or public holidays.
Receiving Your Order
Please inspect your package upon delivery. If your order arrives damaged, incomplete, or incorrect, contact Rigorer Customer Support within 48 hours of receipt for assistance.
Same‑Day Delivery
Rigorer.online offers same‑day delivery for eligible local orders within Cambodia.
Orders placed between 12:00 AM and 8:00 AM on the same day are most likely to be delivered on that day, subject to availability and operational conditions.
How same‑day delivery works
- Orders placed early in the morning (12:00 AM – 8:00 AM) are prioritized for same‑day dispatch
- Once confirmed and prepared, orders are handed over to local express couriers for door‑to‑door delivery
- Delivery is typically completed by the end of the business day
Important notes
- Same‑day delivery availability depends on delivery location, courier capacity, and order volume
- Orders placed after 8:00 AM may still be delivered on the same day but are not guaranteed and may be scheduled for the next business day
- Same‑day delivery is available on business days only and may not be offered on public holidays
- Couriers may contact the recipient to complete delivery
Rigorer.online strives to deliver same‑day orders as quickly as possible; however, delivery times are estimates and may vary due to traffic, weather, or operational factors.
Order Tracking
Once your purchase is completed on Rigorer.online, your order will be prepared for dispatch and handed over to our local delivery partner.
How to track your order
- A tracking number will be provided after your order has been successfully processed and shipped
- The tracking number will be sent via order confirmation or shipping notification
- You can track your delivery using the HLH Express mobile app
When will tracking be available?
Tracking information is typically available after the order has been dispatched. Please allow some time for the tracking status to update in the courier system.
Important notes
- Tracking updates are managed by the courier and may not appear immediately
- Delivery status may change as the package moves through the local delivery network
- Couriers may contact you directly to complete delivery
If you have not received your tracking number or need assistance with tracking your order, please contact Rigorer Customer Support.
Changed your mind? We can allow you to cancel an item before we prepare your order.
Order Cancellations
We understand that plans can change. Please review the information below regarding order cancellations on Rigorer.online.
When can I cancel my order?
Orders may be cancelled only before they are processed or handed over to the courier.
Once an order has been prepared, packed, or dispatched for delivery, it can no longer be cancelled.
How to request a cancellation
To request a cancellation:
- Contact Rigorer Customer Support as soon as possible after placing your order
- Provide your order number for faster assistance
Cancellation requests are processed on a best‑effort basis and are subject to order status at the time of the request.
Same‑Day Delivery Orders
Orders placed for same‑day delivery are prioritized for immediate processing.
For this reason:
- Same‑day delivery orders cannot be cancelled once confirmed
- If the order has entered courier processing, cancellation is no longer possible
What if my order cannot be cancelled?
If your order has already been shipped or is out for delivery:
- The order cannot be cancelled
- You may refer to our Returns & Exchanges policy once the item has been delivered (if applicable)
Refunds for cancelled orders
- If your cancellation request is approved, a refund will be issued to the original payment method
- Refund processing times may vary depending on your payment provider
Important notes
- Rigorer.online reserves the right to refuse cancellation requests once an order is in processing
- Orders refused at delivery are not considered cancelled orders
Custom Team Uniforms
Rigorer.online offers custom basketball uniforms designed for teams, schools, clubs, and organizations. Our custom uniforms combine performance materials, professional fit, and team personalization inspired by Rigorer’s global standards.
What can be customized
Custom uniform options may include:
- Basketball jerseys
- Basketball shorts
- Full uniform sets
- Team colors and designs
- Player names and numbers
- Team names and logos
Customization options and availability may vary depending on design requirements and order quantity.
How to place a custom order
To request custom uniforms:
- Submit your customization details through the designated custom order process
- Provide complete and accurate design information, including sizes, quantities, and artwork
Once your design is confirmed, production will begin based on the approved specifications.
Order confirmation
Custom uniform orders:
- Are made to order
- Enter production only after design approval and order confirmation
Please review all design details carefully before final approval.
Production & delivery timelines
Because custom uniforms are made to order:
- Production times may be longer than standard products
- Estimated timelines will be communicated during the order process
Delivery dates are estimates and may vary depending on customization complexity and order volume.
Cancellations & changes
- Custom uniform orders cannot be cancelled or modified once production has started
- Changes are not guaranteed once design approval is confirmed
Returns & refunds
Due to the personalized nature of custom uniforms:
- Custom orders are final sale
- Returns, exchanges, or refunds are not accepted unless the item is defective or incorrect based on the approved design
Any issues must be reported within 48 hours of delivery.
Important notes
- Colors may vary slightly due to fabric and printing processes
- Final products are made based on the approved design proof
- Rigorer.online is not responsible for errors resulting from customer‑approved designs
